FAQ

How can I create my Personal Account on your Website?
Creating an account on our website is a simple procedure and essentially requires your Email Address . You can Create New Account by clicking ‘Sign In’ link available at the top of our website and Sign In page will appear. On this page, you need to click ‘Create New Account’ button to get Registration Form. You need to enter all the required information in respective fields and click ‘Create New Account’ button to submit your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Username and Password information at Sign In page.

How can I Contact you?
Our website provides various means of instant communication to our customers. You can click ‘CONTACT US’ link available at the top of our website and Contact Us page will appear. The right side of the Contact Us page provides a simple form to you for sending us your comments & feedback. Simply enter your First Name, Last Name, Email Address and Subject along with your Message and click the ‘Submit’ button. Your Message will be emailed to us. Contact Us page also displays our Mail Address and our Phone Numbers for further communication.

How can I Subscribe to Newsletter?
You can sign up for our Newsletter through our website. Enter your Email Address in the Newsletter Sign Up panel and click on the > button. The Newsletter – Sign Up page will appear to you. Enter the required information and click on the Sign Me Up button. To subscribe our Newsletter, click on Newsletter Sign Up.

What is Recently Viewed? How can I view my Recently Viewed Products?
The ‘Recently Viewed’ page will display a list of your most recently viewed products on our website. This page facilitates you an easy way to navigate back to product pages you are interested in. To get your most recently viewed products, you can click ‘Recently Viewed’ link available at the top of our website or ‘Recently Viewed’ tab on Product Detail page. If you are signed in into your account and viewing our product pages then your Recently Viewed Product list will be maintained in your account and you will be able to view this list from any other computer also after signing in into your account. On the contrary, if you are not in signed in situation then your Recently Viewed Product list will be maintained by your computer’s system cookies and you will no longer be able to view this list from any other computer.

What is Wish List? How can I create my own Wish List?
While browsing the products on our website, you may come across many products that you would like to purchase from us sometime in the future. Our website offers you the facility to store all these favorite products in your own Wish List for the future reference. To create your own Wish List, you need to have an online account on our website. You have to sign in into your account to add products to your Wish List. After that, on browsing you can just click ‘Add to Wish List’ link on the Product Display or Product Detail pages to add your favorite products to your Wish List.

What is Terms of Use?
The use of our website is governed by specific terms and conditions which are mentioned in our Terms of Use page. It is advisable to read these Terms of Use carefully before using our website. By using our website, you signify your agreement to these terms and conditions. We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. You are advised to review the terms and conditions periodically. Your continued use of the website following any posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions.

What is Privacy Policy?
A website’s privacy policy is a legal statement providing information about the use of personal information, related to its customers and visitors, collected via the website – by the website owner. We respect your privacy and our aim is to provide you a safe and secure surfing experience whenever you visit our website. Our Privacy Policy is created in order to demonstrate our firm commitment to your privacy. This privacy notice describes our online information practices to inform you about what information we collect, why we collect such information and how we use the information that we collect from our customers and visitors.

How to Select Jewelry that fits in my Budget?
Jewelry is a personal ornament, such as a ring, bracelet, necklace or any other item made from jewels, precious metals or any other material. You must set your budget for buying jewelry and then explore all your options by considering cut, color, clarity and carat weight of a stone. By this way, you’ll find a wide range of jewelry in your price range.

Do you have any physical stores?
Gentarus.com is a web-based retailer only. Although we won’t have catalogs at this time, we will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles.

What is Precious Metal?
A Precious Metal is a metal with rare metallic chemical element and due to that is of high economic value. Precious metals are less reactive than most elements, have high luster, and have higher melting points than other metals. Gold, Platinum and Silver are considered as p recious metals and used extensively in jewelry.

Gold
Gold is an extraordinary and rare precious metal, with an unmatched combination of chemical and physical properties. Gold is the most non-reactive of all metals and it does not oxidize under ordinary conditions. No other metal is as malleable as gold. Pure gold is very soft and pliable, and alloys of different other metals are combined with pure gold to enhance its durability and strength, as well as creating a blush in the gold’s appearance with different color tones. 24 karat is 100 % pure gold, and it is more expensive and less durable than gold that is alloyed with other metals.

Platinum
Platinum, an extremely rare and expensive metal, is a silvery gray precious metal often used for setting or mounting high quality diamonds and gemstones. Platinum is a strong, durable and dense metal which is valued for its white color and purity.

Silver
Pure silver is very soft metal with its lustrous white color. Silver is used as jewelry metal well before the development of white gold alloys, and before platinum could be isolated. It is normally stable in pure air and water but tarnishes when exposed to ozone, hydrogen sulfide or sulfur.

What is a Gemstone?
A Gemstone is a mineral or rock, which can be used in jewelry after cutting or faceting and polishing. Gemstones are diverse in their beauty and many gems are available in a stunning variety of colors. After a skilled cutting and polishing of a gem, full color and luster can be seen.

What is Baltic Amber?
Baltic Amber is a petrified tree resin from a family of coniferous trees. Amber Formation is really fascinating: heat, pressure, oxygen and light exposure are the contributing factor in creation of Baltic Amber and the most important factor is time. Amber is like a time capsule that lets us take a peek into the prehistoric times, tree resin would trap everything it touched before it had a chance to harden. Amber is the only stone that is not cold to touch and is very light in weight.

Is your Baltic Amber natural?
Yes. We sell 100% natural Baltic Amber. All our Amber Jewelry is carved of natural and ONLY Baltic Amber chunks. Depending on a piece, it does undergo certain treatment (heating, autoclaving, polishing, etc.) which has been in practice in Amber Jewelry Making for centuries.

Why does my amber jewelry look different than the picture on the website?
Baltic Amber we use in our jewelry are natural and come from the Earth. As the Earth evolves and changes, so does Baltic Amber. Due to this, the size, color and pattern (striations, mixing of colors, etc.) of the beads will vary from piece to piece.

Why the prices are so different?
Beads shape, color and weight is the most important factors in determining the Value of Amber Jewelry. Some Amber Beads are more highly polished/rounded requires more time to make. Also keep in mind that round beads are more expensive compared with other shapes because much material has to be removed (i.e., goes to waste) to create the shape.

How do I care for my amber?
Regular cleaning of Amber Jewelry is essential to maintain shine and brilliance of amber. On wearing them, they get dirty as you use various skin and body care regimen such as soaps, lotions and even our skins natural oils. Even when you are not wearing them, they collect dust. You can clean your amber at home by your own by using soft brush, water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler, where he will check security of the settings also. Amber jewelry should be stored individually in a soft cloth pouch to ensure that a gemstone should not scratch other gemstones or other jewelry. You should not wear amber jewelry while doing heavy work. You should avoid the situation where your ambers come in contact with chlorine bleach, hair spray or other chemicals because they can pit or discolor the mounting.