Complaints and returns

If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it for credit to your account, exchange, or adjustment. Shipping and handling fees cannot be refunded.

All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 5 business days to process once the item is received.

RETURN PROCEDURES:
In order to make a return, you must first contact us at info@gentarus.com to get a Return Authorization Number. You must include this number on your return shipping label.

Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges. Regular shipping charges apply to all exchanges.